Member Service Spotlight – Trust My Garage

Member Service Spotlight – Trust My Garage

IGA Services, Trust My Garage

This month’s member services spotlight is an up-close look at Trust My Garage (TMG), the IGA’s nationally recognised customer assurance scheme.

Trust My Garage was established in 2015 to improve on the relationship between independent garages and consumers. Being an approved TMG member shows that you are committed to delivering excellent customer service and follow a strict code of conduct, which provides peace of mind for customers. Best of all, it is included as part of your IGA membership (subject to passing a CTSI audit).

CTSI Approved

The Consumer Codes Approval Scheme, run by the Chartered Trading Standards Institute (CTSI), has approved the Trust My Garage Code of Practice.

As a Trust My Garage member, code approval helps you promote your business as one that consumers can trust. It gives your customers confidence that you are complying with the high standards set by the code and gives them extra protection beyond their normal consumer rights, such as a robust complaints procedure and clear contractual information.

As a reminder, all current TMG members must have the joint TMG/CTSI logo prominently displayed on their website as part of CTSI’s brand guidelines. You can download the logos from the members area here, and you can read the guidelines in full ­here.

Benefits of joining Trust My Garage

  • Raise your profile with a nationally recognised brand
  • Backed with national advertising, including ongoing Google Pay Per Click (PPC) campaigns
  • Additional marketing support from the IGA, including signage and marketing pack
  • Your garage listed on the TMG website, which includes a quick and seamless online booking enquiry system, and on the CTSI consumer website
  • TMG website includes honest and genuine feedback ratings to maximise your appeal to potential customers
  • Fully supported social media feeds, posting daily content for your business to share with customers
  • High levels of consumer awareness and trust – be visible to thousands more car owners

Join Trust My Garage

We believe that independent garages in the IGA are the best garage businesses in Britain, doing one of the most complex jobs there is. TMG is here to help your business gain the recognition it deserves.

Give our helpline team a call on 01788 225 908 and we will arrange a site visit to make sure that your business and processes meet the standards that CTSI require. You will also need to commit to following the Trust My Garage Customer Charter, which you can view on the TMG website.

If you’d like to find out more, or enquire about starting an application to join Trust My Garage, call the IGA Member Helpline on 01788 225 908 or email