Member Service Spotlight – Could you benefit from extra support from the RMI Technical Helpline?
The RMI Technical Helpline in an easy-to-access, telephone-based technical support system that can advise and guide you through problem repairs, undocumented fault codes and more. Read on to find out how this service could benefit your business.
The RMI Technical Helpline service is an easy-to-access, telephone-based support system that’s here when you need a hand with vehicle repairs. It can take away the stress of mechanical problems by providing you with a dedicated team at the end of the phone waiting to listen, discuss and offer technical advice.
For an annual fee of £135.00 VAT free (that’s just 36p per day) we can help with anything from the basics, such as supplying various repair procedures and wiring diagrams, to assisting with undocumented fault codes and more advanced diagnostic work.
We can also provide guidance for the process of accessing technical data sites; including vehicle manufacturers’ websites, which may give access to repair information and allow access to vehicle service history.
As well as phone-based support, you will also receive our Technical Tips bulletins, which are compiled from RMI staff knowledge and from independent garage feedback. These are published in hard-copy ‘Tech Tips’ bulletins, which are sent out to all Technical Helpline subscribers. We provide 10 issues per year, with access to all previous issues on the IGA Forum.
We’ve designed Technical Tips to give another source of information that is easy to access at your place of work – you never know when one of these tips may come in handy, and they can be added to your own repair information documents!
We do not profess to have all the answers, but we can help you find information and offer advice and a fresh perspective on the situation. Often, discussing an issue with someone can bring you some clarity on an issue, and we’re here to help. Collaboration is key – we can all work together to potentially reduce diagnostic time and cost.
Technical Helpline hours are Monday to Friday 9.00am to 5.00pm (excluding bank holidays).
If you’d like to find out more or subscribe to the RMI Technical Helpline, please call us on 01788 225 908 or email .