Why Garages are right to say no to fitting customer-supplied parts

For a customer looking to reduce the cost of a repair to their vehicle, purchasing a part themselves and asking a garage to install it may seem like a way to save money. However, agreeing to fit a customer-supplied part can create many risks for an independent garage.

When a garage sources the required part for a vehicle, it is through trusted, reputable suppliers. There is confidence in the quality of the part and that it is safe to be installed on a vehicle. However, if a customer supplies their own parts, there is little knowledge of where that part has come from, its quality and whether it is suitable.

Independent garages are able to ensure that the parts that they purchase for a vehicle are the correct ones for the exact make and model of the vehicle they are working on and that they will perform as expected once installed.

When a garage carries out work on a vehicle, they are responsible for ensuring the vehicle is in a safe condition to be driven. However, when a customer supplies their own part to be installed, there is no guarantee it will function as intended, and it may pose a risk to the vehicle and customer.

Even if a garage states to a customer that they do not accept responsibility for any risks associated with fitting the part a customer has supplied, this does not remove the liability from the garage if there is a fault with the vehicle after the service – regardless of whether a waiver is signed by the customer.

A customer may not always understand why an independent garage may refuse to fit a part that they have supplied; however, refusing to carry out the repairs is the safest decision. It protects the garage, its technicians and the customer.

The Independent Garage Association has collaborated with the Intellectual Property Office (IPO) to launch the video Unsafe Car Parts: What Garages Want Drivers to Know to highlight the consequences of installing parts supplied by a customer.

The IGA continues to work closely with the IPO to raise awareness of the risks associated with customer-supplied parts. Garages are encouraged to consider the potential safety, quality and liability risks before installing parts supplied by a customer, particularly where the origin or quality of the part cannot be verified.

IGA Calls on Government to Raise MOT Fee to at Least £95

Ahead of its upcoming talks with Government around the MOT fee, the Independent Garage Association will be stating the case on behalf of its members that the MOT fee needs to increase significantly.

Inflation alone makes the current MOT fee unsustainable; however, inflation is only part of the picture. Garages have also faced additional cost pressures relating to labour, rent, equipment, fuel, energy, compliance, administration and staff training meaning the MOT fee should be at least £95.

Stuart James, Chief Executive of the Independent Garage Association “It is a fact that the current MOT fee has remained static for 16 years. We are being advised by garage owners that without a significant increase to the MOT fee, they cannot continue to sustain this ever-increasing cost burden. As the representative body for the independent garage sector, the IGA will continue to challenge the Government to deliver an acceptable resolution to this issue before it causes a level of consumer detriment.”

A recent survey of IGA members demonstrates strong support across the independent garage sector for an increase to the MOT fee. Garages have also been clear about the commercial pressures they are facing. Comments from IGA members indicate that a growing number are already reducing MOT capacity.

If the MOT fee continues to fall behind the true cost of delivering the test, the consequences will increasingly be felt by motorists through reduced availability, fewer testing appointments and ultimately less consumer choice.

The issue now needs to be addressed urgently. The MOT fee has remained unchanged since 2010, while the costs of running a garage and delivering the test have risen substantially.

For every day that the MOT fee remains at its current level, the problem is escalating, with the potential to create serious challenges for motorists in terms of availability and consumer choice as garages are forced to reduce the capacity of the MOT testing bays they operate.

The MOT fee needs to be increased urgently to ensure that roads in the UK continue to remain amongst the safest in the world.

IGA Secures Meeting with Government to Discuss MOT Fee

The Independent Garage Association (IGA) has secured a meeting with the Department for Transport (DfT) to discuss the MOT fee, marking a significant breakthrough in its campaign for a review of a charge that has remained unchanged for Class 4 vehicles since 2010.

 

The meeting follows sustained industry pressure over rising operating costs and concerns about the long-term sustainability of the UK’s MOT testing network.

 

Over the past 16 years, garages have faced substantial increases in operating costs, including labour, rent, equipment, fuel, energy, compliance and administration, while the MOT fee has remained unchanged.

 

Stuart James, Chief Executive of the Independent Garage Association, said: “We welcome the opportunity to meet with government officials to discuss this vitally important issue for the independent garage sector. The MOT fee has been overlooked for far too long now, which undermines financial viability of the MOT test.

 

Independent garages play a critical role in delivering this essential road safety test and ensuring motorists can access MOT testing locally. We are encouraged that the Department for Transport recognises the importance of maintaining a resilient and accessible MOT testing network.

 

Our position remains clear. The MOT fee must be urgently reviewed to ensure MOT testing remains financially viable for independent garages. A sustainable testing network is essential to road safety, consumer choice and continued access to MOT testing for motorists across the UK.”

 

The IGA has consistently argued that the current MOT fee no longer reflects the true cost of carrying out the test. As business costs continue to rise, many garages are increasingly forced to prioritise more profitable work, reducing the capacity available for MOT testing.

 

The IGA believes a fair and realistic increase in the MOT fee would help protect the long-term resilience of the MOT testing network, enabling independent garages to continue investing in their businesses, staff and equipment while maintaining high standards of vehicle safety inspection.

 

The IGA looks forward to its forthcoming meeting with the Department for Transport and remains committed to working constructively with government and industry stakeholders to support a sustainable future for MOT testing while continuing to prioritise road safety.

Ben launches summer support lifeline as rising living costs continue to hit automotive workers and families

Automotive industry charity, Ben, is today launching its summer families project to support current and former automotive workers, who are facing record high costs for food, fuel and energy.

Now in its fourth year, Ben’s summer families project provides practical, emotional and financial support to help automotive families manage the extra costs of the school holidays, including food, household bills, school uniforms and memorable days out together.

The programme launches as money worries continue to drive demand for Ben’s services. In the past year, Ben’s helpline responded to more than 14,000 enquiries, with money worries among the leading reasons people sought help. The charity also awarded more than 600 financial grants to those facing financial hardship last year. Since launching in 2023, Ben’s summer families project has supported 80 adults and 111 children, providing more than £22,000 in financial assistance. Funding has grown from £1,700 in the programme’s first year to almost £15,000 last year, reflecting increasing demand for support.

Rising living costs and financial pressures can also take a significant emotional toll, leading to anxiety, low mood, feelings of helplessness and strain on relationships. With around three-quarters of adults reporting concerns about the cost of living[1] Ben is here to support automotive industry families through financial and emotional challenges.

To access support, visit: www.ben.org.uk/summersupport

The BMTA Trust is bolstering Ben’s summer support project this year by providing £3,000 towards activity costs.

Families who have received Ben’s support recently said:

  • “This is the most amazing thing anyone could do to support us and I’m genuinely so emotional about this. Forever grateful to you all.”
  • “Thank you again for everything, it really has had a massive impact and taken a big weight off my shoulders.”
  • “I am truly grateful. You can’t imagine how worried I was. This was totally unexpected and came as a great help and surprise.”

Julie Hayes, Specialist Services Lead at Ben, said: “Times are tough for many automotive people right now. The summer holidays can be a wonderful opportunity for families to spend quality time together, but for many, they also bring added financial pressure. With household budgets already extremely stretched, the cost of food, childcare, travel and preparing children for the new school year can quickly become overwhelming.

“We know that money worries are one of the biggest challenges facing people in the automotive industry. Whether you need immediate financial support, help managing money worries or someone to talk to, Ben is here to help. We encourage anyone who is struggling to get in touch as early as possible. Reaching out for support can make a real difference, and we’re here to help people navigate difficult times and look forward to a more positive future.”

Katie Williams, Development & Grants Manager at BMTA, said: “One of the greatest strengths of our automotive community is the way we look after one another when times are tough. The summer holidays should be a time for families to make happy memories together, yet for many they bring additional financial pressures and impossible choices. We are delighted to stand alongside Ben in making a real difference to the lives of people across our automotive community.”

How to access Ben’s support
Ben’s helpline and services are available to anyone working, or who has worked, in the automotive industry, plus their family dependents. Visit www.ben.org.uk/summersupport or call 08081 311 333.

Can you support a family this summer?
Can you donate to Ben to support a family this summer…

  • £10 could pay for a new piece of school uniform
  • £25 could pay for a new PE kit
  • £30 could pay for a picnic for a family of four.

Donate today via www.ben.org.uk/summersupport/#donation.

ENDS

 

Note to editors:

About Ben:
Ben is the charity dedicated to supporting the people of the automotive industry, providing health and wellbeing support for life for them and their family dependents. Ben delivers life-changing and often lifesaving support for those who are struggling or in crisis.

Ben supports individuals to navigate through life’s challenges, empowering them to make positive, lasting change. Ben works with people to improve their lives by enhancing their health and wellbeing through its free and confidential online and digital self-help, through its helpline, support and specialist services.

Ben’s support empowers automotive people to better manage their health and wellbeing, helping them to think well, feel well, live well and, in turn, work well. Ben provides tailored support, relevant to the needs of each individual, based on a wide range of support options available and addresses every aspect of a person’s life. For more information about Ben, visit www.ben.org.uk.

For further information, please contact:

Leila Moss-Kelly
Communications Lead, Ben
leila.moss-kelly@ben.org.uk
Direct dial: 01344 298 126

[1] Office for National Statistics (ONS) census (2022)

IGA Calls for Government to Increase MOT Fee as Matter of Urgency

The Independent Garage Association (IGA) continues to call on Government to urgently review the current MOT fee for class 4, 5 and 7 vehicles, which has now remained static for 16 years despite the significant increases in costs that independent garages have incurred during this time.

The IGA has again written to senior officials at the Department for Transport as well as the Treasury to make the case for the urgent need to increase the current MOT fee. This is following the Department for Transport communicating with the IGA their expectation to consult with stakeholders on this matter towards the latter part of 2025.

The current MOT fee cap for class 4 vehicles has remained unchanged, at £54.85 since 2010. It is well documented how much costs have increased as a result of inflation alone since 2010 when the fee was last reviewed.

However, during this time, independent garages have also incurred and continue to incur cost pressures over and above inflation relating to labour, rent, equipment, fuel, energy, compliance and administrative costs.

Whilst the DVSA, has this week, announced increases to MOT fees for busses, coaches, HGVs and trailers – the fees for class 4, 5 and 7 vehicles have not been included as part of these announcements.

IGA members continue to raise their concerns that the current fee is making MOT testing work unsustainable given both the additional cost pressures and the growing complexities involved in testing modern vehicles.

Stuart James, CEO of the Independent Garage Association, comments that, “Our members are advising us that the current situation, relating to the stagnant MOT fee cap, is leading to garages setting up their facilities to prioritise more profitable work, reducing the number of bays available for MOT testing and therefore reducing the national capacity.

We need to ensure that independent garages are able to prioritise the availability of workshop facilities and resources for this vital service. If the MOT does not remain economically viable for garages, this would have a significant impact on consumer choice with regards to accessibility, locality and convenience of available MOT test stations.”

MOT test stations play a vital role in keeping people safe on our roads by ensuring safety critical vehicle components are properly maintained including tyres, brakes, steering, suspension, lights, electrical equipment and emissions.

The MOT test is one of the cornerstones of the UK’s road safety success and has helped ensure that the UK has some of the safest roads across both Europe and the rest of the world.

The Independent Garage Association, therefore, continues to call on Government to review the current MOT fee, which the IGA firmly believes should be significantly higher than the current £54.85.

 

— ENDS —

 

Contact information:

Andrew Richmond
Communications and Marketing Manager

Independent Garage Association
Phone: 01788 538 323
Email: andy.richmond@rmif.co.uk

Web: independentgarageassociation.co.uk

Notes to Editors:

About the Independent Garage Association (IGA):

The Independent Garage Association (IGA) is the largest and most prominent trade association representing independent garages in the UK. The IGA supports its members by providing guidance, resources, and advocacy to ensure the success and sustainability of independent garages nationwide.

IGA Announces Date for 2027 British Independent Garage Awards

The Independent Garage Association (IGA) is delighted to announce that the next British Independent Garage Awards will be held on Friday 18th June 2027 at the Coventry Building Society Arena.

The renowned awards evening moves to a new venue for 2027, offering another unforgettable night of entertainment and recognition for the very best talent and achievements across the independent garage sector.

Stuart James, CEO of Independent Garage Association, comments, “The BIG Awards continue to be a highlight of the industry calendar providing a valuable opportunity to recognise and celebrate the exceptional talent, commitment and professionalism that exists throughout the independent garage sector.

Independent garages play a vital role in the UK’s automotive aftermarket, working tirelessly every day to keep motorists safe and mobile through the delivery of essential servicing, maintenance, repairs and vehicle safety testing.

These prestigious awards are an opportunity to shine a spotlight on these achievements, recognising the individuals and businesses that go above and beyond while bringing the independent garage community together to celebrate success and share in the pride of what our sector delivers.”

The IGA will shortly be announcing the categories for the 2027 event, which will provide garages with the chance to showcase their achievements across all aspects of running an independent garage business.

Once the categories have been announced, further details will be published by the IGA, and garages will be encouraged to submit their entries. There is also further information to be released regarding the host for the evening’s awards.

The awards are open to all independent garages based in the UK and represent a chance for Britain’s independent garages to take centre stage and showcase their contributions to moving the industry forwards.

Those interested in sponsoring the BIG Awards 2027 are also encouraged to contact the IGA to discuss sponsorship opportunities and learn how they can support this event.

— ENDS —

Contact information:

Andrew Richmond
Communications and Marketing Manager

Independent Garage Association
Phone: 01788 538 323
Email: andy.richmond@rmif.co.uk

Web: independentgarageassociation.co.uk

Notes to Editors:

About the Independent Garage Association (IGA):

The Independent Garage Association (IGA) is the largest and most prominent trade association representing independent garages in the UK. The IGA supports its members by providing guidance, resources, and advocacy to ensure the success and sustainability of independent garages nationwide.

IGA Champions Future Talent Through Automechanika 30 Under 30 Programme

The Independent Garage Association (IGA) is proud to champion the prestigious Automechanika 30 Under 30 (30u30) programme at this year’s UK Garage & Bodyshop Event, reinforcing its commitment to supporting the next generation of automotive professionals and strengthening the future of the sector.

With the automotive aftermarket continuing to face well-documented challenges in attracting and retaining skilled talent, initiatives like 30u30 play a vital role in showcasing the rewarding career opportunities available and inspiring new entrants into the sector. Delivered in partnership with Automechanika Birmingham, the programme highlights rising stars under the age of 30 who are already making a meaningful impact across the sector.

By celebrating emerging talent and sharing their success stories, the 30u30 initiative not only recognises individual achievement but also helps build a more resilient, innovative, and prosperous industry for the future.

Jonathan Douglass, Director of the IGA, said, ‘The Automechanika 30 Under 30 programme is a fantastic platform for recognising the incredible young talent within our industry. At a time when skills shortages are a real challenge, it’s more important than ever to highlight the opportunities our sector offers and to celebrate those who are already making a difference. By supporting initiatives like 30u30, we can help inspire the next generation and ensure the long-term success and sustainability of the automotive aftermarket.’

The UK Garage & Bodyshop Event provides an ideal platform to connect with technicians, workshop owners, and apprentices, making it a natural setting to promote the 30u30 programme and encourage wider industry engagement in developing future talent.

ENDS

NOTES TO EDITORS

Stephanie Liney
Marketing and Communications Assistant

Independent Garage Association
Email: IGAComms@RMIF.co.uk

About the Independent Garage Association (IGA):
The Independent Garage Association (IGA) is the largest and most prominent trade association representing independent garages in the UK. The IGA supports its members by providing guidance, resources, and advocacy to ensure the success and sustainability of independent garages nationwide.

Ben’s ‘Year in Numbers’ reveals rising demand for health, wellbeing and financial support across the automotive industry

Automotive industry charity, Ben, has today published its latest Year in Numbers, highlighting the growing demand for health, wellbeing and financial support across the automotive industry between April 2025 and March 2026.

Over the year, Ben responded to 14,377 enquiries for support, highlighting the growing pressures faced by people working in the automotive industry. The charity directly supported 3,421 individuals through tailored services, designed to help them navigate challenges related to their physical and mental health. This included supporting people experiencing high levels of stress, bereavement, financial hardship and the demands of balancing work and personal life. Through Ben’s support, thousands of individuals across the automotive sector received the help they needed to regain stability and get back on track.

While these figures demonstrate the significant impact Ben is already making, they also highlight the substantial unmet need that still exists across the industry. Ben believes many more people could benefit from its support, however, given the size and scale of the automotive sector, raising awareness of the charity and its services remains a significant challenge. As a result, Ben has set an ambition to treble its charitable reach by 2030, ensuring far more automotive people know where to turn for health and wellbeing support, for life.

Support and specialist services delivery
During the year, Ben supported 3,421 individuals, delivering 7,048 direct support interventions, including:

  • 1,632 individuals received general information, advice and guidance for a range of issues
  • 1,605 individuals were supported with benefits advice and financial guidance
  • 573 financial grants were awarded to individuals in hardship
  • 468 individuals were supported through Ben Therapy
  • 263 individuals received Life Coaching
  • 528 activations of SilverCloud, Ben’s digital mental health support platform.

Ben also maintained a consistently high satisfaction rate across all services, with an average of 95%.

Demand for online and digital support
Demand for online support and self-help resources also remained high, with more than 52,000 website visitors and 77,000 support page views recorded during the year. In addition, over 1,000 individuals signed up to receive health and wellbeing tips, advice and tools via email, which was an 8% increase, bringing the charity’s total subscribers to 15,500.

The most visited online support content reflected some of the biggest challenges currently affecting automotive people, including:

These trends demonstrate continued demand for mental health and emotional wellbeing support, as well as practical financial and career advice as people navigate ongoing uncertainty and change.

Ben has also just launched a new mental health self-assessment tool on its website in response to growing demand for support in this area: www.ben.org.uk/mentalhealthquiz.

Supporting employers and workplaces
Ben also continued to work alongside automotive employers to support the health and wellbeing of their workforce through training, health checks and response services. Across the year:

Rachel Clift, CEO at Ben, said: “Our latest year in numbers shows both the difference Ben is making and the growing challenges facing people across the automotive industry. Every number represents a real person who reached out for support, whether because of mental health struggles, financial worries, bereavement, stress or uncertainty about the future.

“While we’re proud of the impact we’re having, we also know the need across the industry is far greater than the number of people currently accessing our services. Too many people still don’t know Ben is here for them. That’s why increasing awareness is such a major priority for us. We want everyone in automotive to know where they can turn for support, whatever they’re facing.

“Our ambition is to treble our charitable impact by 2030 so we can help far more people earlier, before challenges escalate into crisis. We’ll continue evolving our services and working closely with industry partners to make that ambition a reality.”

Real impact testimonials
Here are some recent quotes from people who have received support from Ben:

“What Ben offers is something that truly benefits people, and the more it’s talked about, the more people it can help. That’s so important, because this industry can be incredibly tough. If sharing my story helps even one person reach out and get the support they need, then it’s worth it.” – Holly

“For the first time in a long time, my future feels real. I feel more confident, more positive and more like myself again. To anyone thinking of contacting Ben, I would say: Absolutely do it. Their support is life-saving.” – Andy

“With Ben, it was different. I had guidance, it was interactive, engaging and I didn’t feel alone. For the first time, I felt truly heard and validated. Now, I feel like a completely different person.” – Ellie

“Now, I can see a future – one where I can make peace with my past and be content in the present. To anyone considering contacting Ben, my message is simple – try it. Ben has given people like me the chance to rebuild our lives.” – Jack

Ben is also calling on the automotive industry to continue supporting its work, helping ensure that vital services remain accessible to all who need them. Find out how to support Ben at www.ben.org.uk/supportBen.

For more information or to access support, visit: www.ben.org.uk.

ENDS

Note to editors:

About Ben:
Ben is the charity dedicated to supporting the people of the automotive industry, providing health and wellbeing support for life for them and their family dependents. Ben delivers life-changing and often lifesaving support for those who are struggling or in crisis.

Ben supports individuals to navigate through life’s challenges, empowering them to make positive, lasting change. Ben works with people to improve their lives by enhancing their health and wellbeing through its free and confidential online and digital self-help, through its helpline, support and specialist services.

Ben’s support empowers automotive people to better manage their health and wellbeing, helping them to think well, feel well, live well and, in turn, work well. Ben’s provides tailored support, relevant to the needs of each individual, based on a wide range of support options available and addresses every aspect of a person’s life. For more information about Ben, visit www.ben.org.uk.

For further information, please contact:

Leila Moss-Kelly
Communications Lead, Ben
leila.moss-kelly@ben.org.uk
Direct dial: 01344 298 126

 

What last year’s disruption at JLR meant for the health and wellbeing of automotive people

By Rachel Clift, CEO at Ben, the automotive industry charity

There’s no doubt that last year’s cyber-attack on Jaguar Land Rover created a lot of disruption and uncertainty across the UK automotive sector. While the operational impact was widely reported, at Ben, we heard directly from people who were feeling anxious about income, job security, and what the future might hold.

Unexpected external events like this tend to highlight and worsen pressures that have already been building quietly in the background.

For several years, we’ve seen that stress is the number one health and wellbeing issue affecting people who work in the automotive industry. Over half of automotive workers tell us they are experiencing stress, and many say they are not getting enough time to rest and recover properly[1]. These figures reflect an industry that has been operating at a pace for a long time.

And automotive is not alone. Across the UK, work-related stress, anxiety, and depression account for more than half of all work-related ill health cases, with millions of working days lost each year. Sickness absence linked to mental health is at its highest level in over a decade. These are challenges facing employers in every sector.

However, the automotive industry faces a unique combination of pressures. The pace of technological change can be relentless. Electrification, automation, software-led vehicles, and AI are reshaping roles at speed. For many people, that has meant constant upskilling and the underlying fear of becoming obsolete if they fail to keep up. Even a positive transformation can feel demanding when it’s continuous.

At the same time, many businesses are managing tight margins, supply chain disruption, and rising costs. That has a knock-on effect, causing heavier workloads and longer hours for workers. In our conversations with people across the industry, from apprentices and technicians to senior leaders, concerns about work-life balance, fatigue, and financial strain are increasingly common.

Financial wellbeing, in particular, is closely linked to mental health. A significant proportion of automotive workers tell us they are worried about money, and some are making difficult day-to-day choices as a result. When people are concerned about paying bills or supporting their families, it naturally affects their focus, resilience, and overall health and wellbeing. Nearly one in six automotive workers have told us that they are skipping meals due to money worries[2] and a majority say they are concerned about their financial situation.

It was against this backdrop that the JLR disruption occurred. For some individuals and businesses, particularly smaller suppliers, it added another layer of uncertainty and worry. This was because many people were already managing high levels of stress, pressure and worries about their finances.

Shocks and disruption are undoubtedly part of modern-day business. Whether driven by economic conditions, technological change, or global events, further challenges are likely to arise. The important question for all of us is how we improve resilience so that people are better supported when pressure rises.

Too often, stress and burnout are framed as individual issues. In reality, they are influenced by workload, culture, financial wellbeing and the wider, complex external landscape people are navigating. Supporting health and wellbeing is about creating the conditions in which people can perform and thrive – now and for the long-term.

Encouragingly, we know that early, proactive support makes a real difference. Organisations that have open conversations, are inclusive, monitor employee workload, promote healthy recovery time, and support financial wellbeing tend to see stronger engagement, lower absence, and improved productivity. This is a practical investment in long-term performance, not just a ‘nice to have’.

At Ben, our role is to support individuals and work alongside employers across the automotive industry to build awareness of the services and tools we provide and encourage a more preventative approach. Early intervention is so important. Employee health and wellbeing shouldn’t only be a focus during a crisis; it needs to be part of how a business operates day-to-day.

Automotive has always been defined by innovation and resilience. Applying that same long-term thinking to the health and wellbeing of automotive workers is essential. When we look after the people who power this sector and drive it forward, we strengthen the whole industry – and that can only be a good thing for us all.

Last year’s disruption at JLR can be seen as an important reminder of how connected the automotive ecosystem is and how an unexpected event can affect a sector that is already under strain. It also shows how important it is to put support in place for automotive people. If we want a competitive, innovative, and sustainable automotive sector, we need to continue prioritising the health and wellbeing of the people who are the driving force behind it.

[1] https://ben.org.uk/surveyreport2025/

[2] https://ben.org.uk/surveyreport2025/

SERMI Now Live: A Momentous Day for Independent Garages

The Independent Garage Association (IGA) today confirms that the SERMI scheme is now officially live in the UK, marking a defining moment for the independent garage sector.

After 17 years of sustained effort to secure fair access to essential vehicle data, today marks the point where that ambition becomes reality.

From this moment, independent garages that meet the required standards can access security-related repair and maintenance information through a secure, manufacturer-recognised framework, something that has long been out of reach.

This is not simply the launch of a scheme, it is the delivery of a long-fought industry objective that fundamentally changes how independent garages operate within a modern vehicle parc.

As vehicles have become more complex and increasingly governed by security-controlled systems, access to critical information has become essential for carrying out complete and professional repairs. SERMI establishes, for the first time, a trusted and regulated route to that access, supporting both consumer choice and the independent sector.

The UK stands alone as the only country outside the European Union to achieve full approval and implementation of SERMI, reflecting the scale of coordination and determination required to reach this point.

The scheme goes live with strong manufacturer backing, including Jaguar, Land Rover, Ford and Peugeot, contributing to a total of 22 brands now committed in the UK. This level of support ensures that SERMI is not only operational from day one, but meaningful in practice.

Stuart James, Chief Executive of the IGA, said: “Today matters. This is the point where years of work, challenge and persistence deliver something tangible for independent garages across the UK.

SERMI changes the position of the independent sector. It gives professional, compliant businesses access to the information they need to repair modern vehicles properly, safely, and legitimately.

It also sends a clear message about the capability and standards within our sector. Garages that achieve SERMI approval are demonstrating that they meet a recognised, trusted benchmark, one that is supported by manufacturers and understood across Europe.

We are proud to have led this work in the UK and to have reached this stage. Our focus is now on supporting garages that wish to engage with the scheme and helping the benefits reach the wider sector.”

The IGA has worked in close partnership with government, European bodies and industry stakeholders to bring SERMI into operation in the UK, including securing access to the European Trust Centre and establishing the framework required for UK businesses.

With the scheme now live, attention turns to adoption. Garages are encouraged to begin the onboarding process, with requirements including DBS checks and application lead times forming part of the approval process.

The IGA will continue to support the sector as SERMI becomes embedded, ensuring garages are informed, prepared, and able to take full advantage of what is now in place.

This marks a significant step forward for the independent sector, one that strengthens its position, supports its future, and reflects the standards it continues to uphold.

ENDS

NOTES TO EDITORS

Amy Leddington
Head of Marketing and Communications

Independent Garage Association
Phone: 01788 538 323
Email: amy.leddington@rmif.co.uk

About the Independent Garage Association (IGA):
The Independent Garage Association (IGA) is the largest and most prominent trade association representing independent garages in the UK. The IGA supports its members by providing guidance, resources, and advocacy to ensure the success and sustainability of independent garages nationwide.

IGA Applauds IPO’s Ongoing Fight Against Counterfeit Vehicle Parts

The Independent Garage Association (IGA) has welcomed news from the Intellectual Property Office (IPO) that funding will continue for the Police Intellectual Property Crime Unit (PIPCU), recognising the IPO’s ongoing commitment to tackling intellectual property crime and protecting consumers.

The announcement confirms that the specialist City of London Police unit will continue to receive funding for a further three years. The IGA believes the IPO’s continued support for this work is vital in disrupting criminal networks selling counterfeit goods and protecting legitimate businesses across a range of sectors, including automotive.

For independent garages, the issue of counterfeit and unverified vehicle parts remains a growing concern. Such components can present serious safety risks to motorists and create challenges for responsible repairers committed to maintaining the highest standards.

The IGA has worked with the IPO over a number of years to raise awareness of counterfeit vehicle parts and those sourced outside recognised supply chains, highlighting the dangers they pose to both garages and consumers.

Jonathan Douglass, Director of the Independent Garage Association, said, ‘We welcome the Intellectual Property Office’s continued commitment to supporting the Police Intellectual Property Crime Unit and the crucial work it undertakes. Counterfeit and unapproved vehicle parts pose a genuine risk to motorists and create challenges for independent garages that are prioritising safety and quality.

‘The IPO’s leadership in tackling intellectual property crime and supporting enforcement activity is essential in protecting consumers and legitimate businesses. It also helps address the growing issue of customer-supplied parts, which too often originate from unknown sources.’

The IGA will continue working with the IPO to raise awareness of the risks associated with counterfeit parts or parts of unknown provenance, while encouraging motorists to use trusted garages and high-quality, traceable components.

ENDS

NOTES TO EDITORS

Amy Leddington
Head of Marketing and Communications

Independent Garage Association
Phone: 01788 538 323
Email: amy.leddington@rmif.co.uk

About the Independent Garage Association (IGA):
The Independent Garage Association (IGA) is the largest and most prominent trade association representing independent garages in the UK. The IGA supports its members by providing guidance, resources, and advocacy to ensure the success and sustainability of independent garages nationwide.

Ben launches two new women’s health training courses for the automotive industry

Ben is launching two new women’s health training courses, providing employees across the automotive industry with a better understanding of the health challenges affecting women’s physical, emotional and psychological wellbeing.

The two new training courses are called Women’s Health Awareness and Menopause Awareness.

NEW Women’s Health Awareness course benefits:

  • Insights into health challenges and risks related to women’s health and wellbeing
  • Strategies to build skills, confidence and resilience and support with better managing women’s health
  • A clear understanding of personal wellbeing
  • Knowledge to recognise, support and empower women’s health, at work and beyond
  • How to support others and hold supportive conversations around women’s health.

Ben is also launching a new menopause-focused training course. Menopause not only affects women, but it can also affect others around them too, and its effects, from physical and emotional changes to challenges such as sleep disruption, mood, cognitive symptoms and stress, can influence both work and home life.

NEW Menopause Awareness course benefits:

  • An introductory course to help people of all genders understand what menopause is
  • Gives participants the latest information and guidance to confidently talk about menopause
  • How to recognise the signs and symptoms of someone that may be affected by menopause
  • Helping individuals understand how menopause can affect individuals at work and what practical support may be needed.

Both courses are available either face-to-face or virtually, giving employers flexibility, regardless of location or shift patterns.

The launch of these new courses underlines Ben’s commitment to inclusivity and improving the health and long-term wellbeing of automotive people. It also aligns with recent government action to prioritise women’s health, including strengthened national strategies and expanded menopause support, signalling a growing recognition of the importance of workplace and health-system support in this area.

Julie Hayes, Specialist Services Lead at Ben, said: “Supporting the health and wellbeing of automotive people has always been at the heart of our mission, and the launch of our women’s health and menopause course reflects that commitment. These courses are there to provide the tools and resources to improve women’s health and wellbeing across the industry.

“We know that when employees feel understood, supported and valued, they’re more confident, more connected and able to bring their best selves to work. Our courses give individuals, managers and teams the tools they need to recognise challenges, have supportive conversations about women’s health and create a more inclusive workplace culture.

“For employers, the benefits include improved wellbeing, better retention, reduced absence and stronger, more resilient teams. We’re proud to be a trusted training partner for the automotive industry and we look forward to working with many more automotive businesses as we continue rolling out our new programme of training. With over 120 years of expertise supporting automotive people, we are uniquely placed to deliver training that genuinely helps individuals thrive at home and work.”

Find out more and book

Here is some recent feedback about Menopause Awareness training:

“The Menopause Awareness course had a particularly powerful impact. The trainer facilitated open, respectful conversations around menopause, breaking down stigma and increasing understanding for colleagues at all stages of life. Participants reported feeling more informed, validated and better equipped to support themselves and others.”

“Excellent course in raising awareness. Very well paced and delivered sensitively.”

“Excellent course, very thought provoking and immediately useful. Wish I had this years ago.”

“Practical, empowering and long overdue.”

“This course has changed my life.”

About BenTraining

  • These courses are part of a wider suite of new training courses being launched by Ben, including the recent Equality, Diversity & Inclusion course and Men’s Health Awareness.
  • Any profits generated from BenTraining bookings go back into Ben’s mission of providing free, confidential health and wellbeing support for life to those who work, or have worked, in the automotive industry and their families.

To find out more about working with Ben, visit: www.ben.org.uk/partnerwithus.

-ENDS-

 

Note to editors:

About Ben:
Ben is the charity dedicated to supporting the people of the automotive industry, providing health and wellbeing support for life for them and their family dependents. Ben delivers life-changing and often lifesaving support for those who are struggling or in crisis.

Ben supports individuals to navigate through life’s challenges, empowering them to make positive, lasting change. Ben works with people to improve their lives by enhancing their health and wellbeing through its free and confidential online and digital self-help, through its helpline, support and specialist services.

Ben’s support empowers automotive people to better manage their health and wellbeing, helping them to think well, feel well, live well and, in turn, work well. Ben’s provides tailored support, relevant to the needs of each individual, based on a wide range of support options available and addresses every aspect of a person’s life. For more information about Ben, visit www.ben.org.uk.

For further information, please contact:

Leila Moss-Kelly
Communications Lead, Ben
leila.moss-kelly@ben.org.uk
Direct dial: 01344 298 126

IGA Highlights Ongoing Pressures on Independent Garages Following Spring Statement

The Independent Garage Association (IGA) has responded to the Chancellor’s Spring Statement, noting that while the update focused primarily on economic forecasts rather than new fiscal measures, significant pressures remain for independent garages across the UK.

With no new targeted support for small businesses or the automotive industry announced, the IGA says the sector continues to operate in a challenging environment marked by rising employment costs and investment demands.

Independent garages are the backbone of the UK’s vehicle repair and maintenance sector and continue to navigate higher wage costs, ongoing business rate concerns and the need to invest in new technologies to service increasingly complex vehicles, including electric and hybrid models.

Jon Douglass, Director of the IGA said, ‘While today’s Spring Statement did not introduce new measures directly affecting independent garages, it does little to ease the very real cost pressures our members continue to face.

Independent garages are vital to keeping the nation’s motorists safe and mobile. They are small businesses embedded in their local communities, employing skilled technicians and investing in new equipment to meet the demands of a rapidly evolving vehicle parc.

As we look ahead to the Autumn Budget, the IGA urges the Government to recognise the essential role our sector plays and to consider targeted support around business rates, skills investment and capital allowances. Supporting independent garages ultimately underpins UK mobility and road safety, benefiting millions of motorists across the country.’

The IGA also noted that wider economic uncertainty and continued pressure on household finances may increase price sensitivity among motorists, reinforcing the importance of a competitive and accessible independent garage sector.

The association will continue engaging with policymakers to ensure the voice of independent garages is heard ahead of future fiscal events.

ENDS

NOTES TO EDITORS

Amy Leddington
Head of Marketing and Communications

Independent Garage Association
Phone: 01788 538 323
Email: amy.leddington@rmif.co.uk

About the Independent Garage Association (IGA):
The Independent Garage Association (IGA) is the largest and most prominent trade association representing independent garages in the UK. The IGA supports its members by providing guidance, resources, and advocacy to ensure the success and sustainability of independent garages nationwide.

SERMI Launches with Rigorous, Credible Security Standards

With SERMI set to go live in the UK on 1st April, the Independent Garage Association (IGA) and Digidentity are highlighting the rigorous security framework that underpins the scheme.

Both businesses and individual technicians must undergo stringent background checks before they can access security-related repair and maintenance information. This includes formal identity verification, criminal record checks, business validation, and ongoing compliance requirements. Only once these standards are met is a secure ‘digital passport’ issued, confirming that the garage and named technicians are authorised to work on protected vehicle systems such as immobilisers, key coding, and secure ECU functions.

Digidentity, a leading European digital identity specialist, is the UK Trust Centre responsible for carrying out these comprehensive checks. With extensive experience in digital identity verification and regulatory compliance across Europe, Digidentity provides the independent, secure infrastructure that forms the foundation of the UK’s SERMI implementation.

A significant number of UK independent garages have already successfully completed the full application and verification process. These businesses are accredited and ready to operate from the 1st April, demonstrating both the sector’s commitment to compliance and its readiness to embrace higher security standards.

For consumers, the introduction of SERMI provides meaningful reassurance. Research and industry commentary increasingly point to growing public concern around vehicle data security and transparency in repair processes. By requiring enhanced identity assurance and strict operational checks, SERMI-accredited garages visibly demonstrate that they meet recognised, independently verified security standards.

Stuart James, Chief Executive of the IGA, said, ‘Security is the foundation of SERMI. This is not simply about access to information, it’s about demonstrating that independent garages and their technicians meet the highest standards of integrity, identity assurance, and accountability. Working alongside Digidentity as the UK Trust Centre ensures that the verification process is robust, independent, and aligned with European best practice. The independent sector is showing it is fully prepared to operate within one of the most secure access frameworks our industry has ever seen, giving manufacturers and motorists complete confidence that sensitive vehicle data is handled responsibly.’

Marcel Wendt, Founder and CTO of Digidentity, added, ‘The launch of SERMI in the UK marks a pivotal shift toward a more secure and transparent automotive landscape. As the UK Trust Centre, Digidentity is proud to provide the rigorous verification infrastructure that makes this possible. Our role is to ensure that every ‘digital passport’ issued is backed by the highest standards of identity and business validation.

By successfully navigating this stringent process, the UK’s independent garages are proving their commitment to professional integrity. We are not just facilitating access to data; we are building a foundation of trust that protects technicians, manufacturers, and, most importantly, the motorists who rely on them.’

The IGA and Digidentity will continue to support garages through the application and onboarding process, ensuring that security, transparency, and consumer confidence remain central to the UK’s new operating landscape.

From 1st April, SERMI will not only unlock access, it will set a new benchmark for secure, accountable independent vehicle repair in the UK.

ENDS

NOTES TO EDITORS

Amy Leddington
Head of Marketing and Communications

Independent Garage Association
Phone: 01788 538 323
Email: amy.leddington@rmif.co.uk

About the Independent Garage Association (IGA):
The Independent Garage Association (IGA) is the largest and most prominent trade association representing independent garages in the UK. The IGA supports its members by providing guidance, resources, and advocacy to ensure the success and sustainability of independent garages nationwide.

About Digidentity:
Digidentity is a pioneer in the digital identity space. The platform has successfully verified over 25 million high-assurance identities, offering the convenience of reuse across multiple services. The platform is designed to make it easy for our customers to verify identities across multiple platforms and services, making it a one-stop shop for all verified identity needs.

Digidentity proudly serves as a trusted partner to governments, healthcare providers, and more than 250,000 corporate businesses, with verified identities from over 180 nationalities. Our commitment to security is evident in our inclusion on prestigious trust lists, including the UK’s Digital Identity and Attributes Trust Framework (DIATF) and the Adobe Approved Trust list (AATL).

Business Interruption Insurance: Is your Garage Adequately Protected?

Most independent garages insure their buildings and equipment, but fewer fully review their Business Interruption cover. This section is designed to protect your income if a major insured event, such as a fire, stops you trading, yet many policies only include a 12-month indemnity period, which is often not enough.

What is Business Interruption Insurance?

Business Interruption cover protects your business profits and ongoing expenses following an insured material damage claim. It helps cover costs such as wages, rent, and other financial commitments while your garage recovers.

Why it’s Important

  • Recovery takes longer than expected – After a serious fire, it can take 6-8 months just to clear the site before rebuilding begins. A 12-month indemnity period may end before you are fully operational again.
  • Getting back to normal takes time – Even once you reopen, trading levels may not immediately return to where they were before the loss. Business Interruption cover is designed to support you until the business reaches its previous level of turnover.
  • Adequate sums insured matter – The limit of indemnity should include all ongoing expenses and projected business growth, not just current costs. This cover only applies following an insured material damage claim, so ensuring the limits and indemnity period are sufficient is essential.

Business Interruption is one of the most commonly under-insured areas. In many cases, increasing cover from a 12-month to a 24-month indemnity period, and reviewing the financial limits, makes only a negligible difference to premium but can provide significantly greater protection if the worst happens.

As part of our ongoing commitment to ensuring our members receive the best possible support, service and value, RMI Insurance Services was established as our wholly owned insurance brokerage, providing insurance solutions tailored specifically for the motor trade.

Our team understands the needs of independent garages and can help ensure your cover truly reflects your business.

For further information, or to discuss your arrangements, please email enquiries@rmiinsuranceservices.co.uk or call 01788 538303.

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